FAQ's

What is your return policy?

Not happy with your order? Package up your goods to the best of your ability and send it back to us! We do not currently provide free shipping for returns. Ship back your products to us, and we'll refund your purchase. If there's anything else we can do to make it right, please let us know! 

For exchanges, shoot us an email at reunionshoeco@gmail.com letting us know that you need another size, color, or another product altogether. We'll send you a free shipping label to print out and stick on the box to ship back. We'll get a your new stuff in the mail pronto!

What does "employ and empower" actually mean? 

When you purchase a pair of Reunion Shoes, you ensure that our employees receive honest wages, weekly appointments with a social worker, and professional counseling

I just ordered my shoes. When will they arrive? 

About two weeks for normal shoe orders. Give us a week to create your Reunion Shoes, and depending on where we are shipping to, about a week for shipping. Please allow an additional week for custom orders.  

Does Reunion Shoe Co. offer free shipping? 

Reunion Shoe Co. is happy to offer Free Shipping within the U.S. on all orders of $100 or more!

The size I want is listed as “out of stock”, when will you be getting it in again? 

It depends on the stock of our supplier, but we will do our best to find your size and get your shoes made as soon as possible. Feel free to check in with us to see when we’ll your size back in stock by shooting us an email to reunionshoeco@gmail.com

How do I know what size to order? 

Our shoes are generally true to size, but if you would normally wear a size that we do not have in stock, we recommend that you go up to the next available size. For example, if you wear a women’s 7.5 (which we do not have) , we recommend going up to an 8. 

What are the benefits of Reunion Shoe insoles? 

Our leather insoles offer more arch support and allow more padding for increased comfort than a typical canvas-style shoe. 

I made a mistake when I placed my order, what do I do? 

Don't worry! If you made a mistake in your order (such as putting in the wrong shipping address or choosing the wrong size) please contact reunionshoeco@gmail.com as soon as possible and we will do everything we can to correct your order if it has not been sent out. Just include your order number and a brief message and we will get it sorted out ASAP!